Topics Covered
Lesson 1: Installing Motherboards and Connectors
Lesson 2: Installing System Devices
Lesson 3: Troubleshooting PC Hardware
Lesson 4: Comparing Local Networking Hardware
Lesson 5: Configuring Network Addressing and Internet Connections
Lesson 6: Supporting Network Services
Lesson 7: Summarizing Virtualization and Cloud Concepts
Lesson 8: Supporting Mobile Devices
Lesson 9: Supporting Print Devices
Lesson 10: Configuring Windows
Lesson 11: Managing Windows
Lesson 12: Identifying OS Types and Features
Lesson 13: Supporting Windows
Lesson 14: Managing Windows Networking
Lesson 15: Managing Linux and macOS
Lesson 16: Configuring SOHO Network Security
Lesson 17: Managing Security Settings
Lesson 18: Supporting Mobile Software
Lesson 19: Using Support and Scripting Tools
Lesson 20: Implementing Operational Procedures
Labs Available:
Assisted Lab: Exploring the Lab Environment
Virtual Workbench Lab: Installing a Motherboard
Virtual Workbench Lab: Installing Power Supplies
Virtual Workbench Lab: Installing and Configuring System Memory
Virtual Workbench Lab: Installing RAM
Virtual Workbench Lab: Installing CPU and Cooler
Virtual Workbench Lab: Upgrading and Installing GPU and Daisy-Chain Monitors
Assisted Lab: Exploring the Virtual Machine Lab Environment
Assisted Lab: Compare Networking Hardware
Assisted Lab: Compare Wireless Network Technologies
Assisted Lab: Configure a SOHO Router
Assisted Lab: Compare Protocols and Ports
Assisted Lab: Troubleshoot a Network #1
Assisted Lab: Troubleshoot a Network #2
APPLIED Lab: Troubleshoot a Network #1
APPLIED Lab: Troubleshoot a Network #2
Virtual Workbench Lab: Adding Expansion SSD in a Laptop
Virtual Workbench Lab: Upgrading Laptop RAM
Virtual Workbench Lab: Replacing Laptop Non-User Removable Battery
Virtual Workbench Lab: Configuring Laptop Dock and External Peripherals
Assisted Lab: Deploy a Printer
Assisted Lab: Manage User Settings in Windows
Assisted Lab: Support Windows 11
Assisted Lab: Configure Windows System Settings
Assisted Lab: Use Management Consoles
Assisted Lab: Use Task Manager
Assisted Lab: Monitor Performance and Event Logs
Assisted Lab: Use Command-line Tools
APPLIED Lab: Support Windows 10
Assisted Lab: Perform Windows 10 OS Installation
Assisted Lab: Perform Ubuntu Linux OS Installation
Assisted Lab: Install and Configure an Application
Assisted Lab: Troubleshoot a Windows OS Issue
Assisted Lab: Configure Windows Networking
Assisted Lab: Configure Folder Sharing in a Workgroup
Assisted Lab: Manage Linux using Command-line Tools
Assisted Lab: Manage Files using Linux Command-line Tools
APPLIED Lab: Support and Troubleshoot Network Hosts
Assisted Lab: Configure SOHO Router Security
Assisted Lab: Configure Workstation Security
Assisted Lab: Configure Browser Security
Assisted Lab: Troubleshoot Security Issues Scenario #1
APPLIED Lab: Troubleshoot Security Issues Scenario #2
Assisted Lab: Use Remote Access Technologies
Assisted Lab: Implement Backup and Recovery
Assisted Lab: Implement a PowerShell Script
Assisted Lab: Implement Bash Script
Assisted Lab: Manage a Support Ticket
Access key Information
One license provides access to CertMaster Learn for A+ Core 1 & Core 2 (220-1101 and 220-1102) with CertMaster Labs integrated throughout the course 
Once activated, the license is valid for 12 months